• If you are concerned about something whether it is your care, your room, your meals, your testing schedule, your visitors or anything else please let us know without delay and we will try to remedy the situation immediately. Be assured that you can speak to your caregivers in confidence. If you would rather not talk about your problem with your nurse, you may meet the supervisor for a confidential discussion of your concern.

• Please be assured that the presentation of a complaint or concern will not compromise your treatment. Our goal is to provide healthcare that is supportive of our patient and family wishes, recognizing that situations and decision making can at times, cause conflicts in the course of healthcare delivery. We, of course also appreciate compliments. You may receive a patient satisfaction survey, please return it to us with your comments so that we can maintain the highest standards in our patient services